Who we are:

Princeton Integrative Health is a pioneering wellness center dedicated to enhancing overall health through a holistic approach. Our team, composed of expert practitioners and healthcare professionals, focuses on integrative and functional medicine to address the root causes of health issues rather than merely treating symptoms. We provide personalized care plans tailored to the unique needs of each patient, embracing a comprehensive strategy that includes nutritional guidance, lifestyle changes, and advanced therapeutic techniques. Committed to innovation and excellence, Princeton Integrative Health is at the forefront of transforming lives and promoting optimal health in our community.

Job Overview:

We are seeking a dedicated Medical Receptionist to join our integrative healthcare team. The ideal candidate will be an integral part of the patient care and communications team with the primary responsibilities:

• Patient communication
• Patient scheduling
• Patient check-in
• Insurance capture
• Document management
• General administrative support

Roles and Responsibilities:

Beginning of Shift

• Open the front desk area, turn on necessary equipment (phones, computers, scanners).
• Check voicemail, emails, and messages; prioritize urgent items and respond or delegate as needed.
• Review the day’s schedule for patient appointments, flagging any special notes or needs.
• Stock shelves with necessary forms, brochures, and patient handouts

During Shift:

Patient Interaction:

• Greet patients upon arrival, ensure they feel welcomed, and guide them through check-in procedures.
• Capture insurance information, verify details, and update EMR records as necessary.
• Conduct brief clinic tours for new patients, providing an overview of services.

Communication:

• Answer incoming phone calls, handle inquiries, route calls as needed, and take detailed messages for providers.
• Respond promptly to emails, appointment requests, and other patient communications.

Documentation & Administrative:

• Enter patient data into the EMR system, ensuring accuracy and compliance with HIPAA standards.
• Scan and file patient documents, including intake forms, insurance details, and consent forms.
• Process faxes, ensure records are uploaded to patient charts, and notify relevant team members.
• Assist with stocking and organizing front desk supplies and general tidiness of the reception area.

End of Shift:

• Ensure all messages, emails, and calls are addressed or documented for follow-up the next day.
• Reconcile and update the appointment schedule for the following day.
• Perform a final check on stock for brochures, forms, and other reception materials.
• Tidy and sanitize the reception area, and power down equipment.

Weekly Responsibilities

• Review and restock reception supplies (paper, brochures, handouts, etc.) as needed.
• Organize and file completed patient paperwork for storage or archiving.
• Conduct quality checks on patient information in EMR for accuracy and completeness.
• Compile a report of any recurring patient inquiries or issues to discuss with the front desk team leader for process improvements.
• Participate in weekly team meetings to review updates, discuss issues, and align with other departments on patient flow and schedule management.

Experience, Education, Certification:

• HS Diploma or equivalent required.

Knowledge, Skills, Abilities:

• Excellent communication and organizational skills.
• Knowledge of medical terminology, preferred.
• Experience with Electronic Health Records systems, preferred
• Familiarity with medical office procedures, preferred.

This position offers the opportunity to work in a dynamic and innovative healthcare environment where you can truly make a difference in patients' lives. If you are a compassionate individual with a passion for integrative healthcare and root cause resolution, we encourage you to apply for this rewarding role.